Shipping policy
Shipping Policy
At Luméa Beauty, we’re committed to delivering your beauty essentials quickly, safely, and reliably. Please review our shipping guidelines below to know exactly what to expect when you shop with us.
Processing Time
All orders are processed within 1–3 business days.
During high-volume periods, processing may take an additional day, but we always work to get your order out as fast as possible.
Shipping Times
Shipping times vary depending on your location:
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United States: 5–12 business days
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Canada: 7–14 business days
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International: 10–20 business days
(These are estimated timeframes and may vary due to customs, weather, or carrier delays.)
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, so be sure to check our banner or subscribe to our newsletter.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Delayed or Lost Packages
If your order is delayed or appears lost in transit, please contact us at support@lumeabeautyshop.com.
We’ll work directly with the carrier to resolve the issue as quickly as possible.
Customs & Duties (International Orders)
International customers are responsible for any customs fees, import taxes, or duties. These charges vary by country and are not included in our shipping fees.
Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout.
If an incorrect or incomplete address is provided, Luméa Beauty is not responsible for failed deliveries or additional shipping charges.
Damaged Packages
If your package arrives damaged, contact us within 48 hours with photos of the item and packaging. We’ll be happy to assist with a replacement or refund.